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tradensea

Knowledge base

All in one place for smart trading. The best crypto trading robots with unique features and free demo.

Customer service

Feel free to ask for help!  

If you have a question about Tradensea and you can't find the answer in our Knowledge Base, you can ask it in our chat. Questions within an account are processed in the order in which they are received.

Working hours: 

  • Monday: 9:00-17:00
  • Tuesday: 9:00-17:00
  • Wednesday: 9:00-17:00
  • Thursday: 9:00-17:00
  • Friday: 9:00-17:00

If you feel something is wrong and there is a major problem, stop the bot(s) and the robot will pause trading.  

  • ProTip 1: If it accidentally resumes trading despite this, turn off or delete the API key on the switcher!
  • ProTip 2: Search our knowledge base using the search engine, so you can get answers to your questions sooner!
  • ProTip 3: Visit our social media channels for a quick answer!

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Disclaimer
The content of any communication by the Service Provider is based on a subjective opinion and is intended only for general, non-personalized information, orientation and educational purposes. The Service Provider is not considered an investment firm under section 4 paragraph (2) point 10 of Act CXXXVIII of 2007 on investment firms and commodity dealers hereinafter referred to as the Investment Services Act. and the Service Provider's activities are not regarded as investment analysis under section 4 paragraph (2) point 8 of the lnvestment Services Act or investment consultancy under section 4 paragraph (2) point 9 of the lnvestment Services Act.